Rental Bonds Portal User Guides
Updates to the Rental Bonds Portal (August 2026)
The ACT Revenue Office has made updates to the Rental Bonds Portal to identify historical bonds with rb@act.gov.au listed as the contact email address for a tenant or lessor. In some cases, this address was used when a tenant or lessor email address had not been provided. These bonds must be updated with the tenant or lessor’s current email address.
User guides
Agent Administrators and Agents
- Agent user guide for how to access multiple agencies and branches 714.9 KB
- How to switch between agent and tenant accounts 745.0 KB
- Agent user guide on how to update tenant contact details 961.0 KB
- Rental Bonds Portal user guide for Agent Administrators 2.9 MB
- Rental Bonds Portal User Guide for Managing Agencies 1.8 MB
- Agent user guide for how to lodge a bond 795.2 KB
- Agent user guide for how to request a bond refund 849.4 KB
Lessors
- Lessor user guide on how to update tenant contact details 956.8 KB
- How to switch between lessor and tenant accounts 716.6 KB
- Create an Account as a Lessor 790.2 KB
- Lessor user guide for how to lodge a bond 816.3 KB
- Lessor user guide for how to request a bond refund 868.2 KB