Rental Bonds Portal User Guides
Updates to the Rental Bonds Portal (July 2026)
The ACT Revenue Office has made changes to how bonds are lodged and claimed.
User guides
Agent Administrators and Agents
- Agent user guide for how to access multiple agencies and branches 714.9 KB
- How to switch between agent and tenant accounts 745.0 KB
- Agent user guide on how to update tenant contact details 893.6 KB
- Rental Bonds Portal user guide for Agent Administrators 2.9 MB
- Rental Bonds Portal User Guide for Managing Agencies 1.8 MB
- Agent user guide for how to lodge a bond 795.2 KB
- How to request a refund as a managing agent 856.0 KB
Lessors
- Lessor user guide on how to update tenant contact details 883.8 KB
- How to switch between lessor and tenant accounts 716.6 KB
- Create an Account as a Lessor 790.2 KB
- Lessor user guide for how to lodge a bond 816.3 KB
- Lessor user guide for how to request a bond refund 768.7 KB