Updates to the Rental Bonds Portal

6 May 2026

The ACT Revenue Office is improving the Rental Bonds Portal for agents, lessors and tenants by building on its existing digital services.

What's new for agents

Use a single individual account to manage rental bonds at more than one agency or branch

You can now manage rental bonds in the Rental Bonds Portal at more than one agency or branch by using your individual work email address.

You will need the agency administrator for each agency or branch to grant you access in the Rental Bonds Portal.

For instructions go to the:

Easily switch between your agent and tenant accounts

Agents who are also tenants can now use the same email and password to sign in to the Rental Bonds Portal and the Tenant Portal.

For instructions go to the user guide on how to switch between agent and tenant accounts 745.0 KB .

Note that agents who are also a lessor will still need separate agent and lessor accounts.

Update tenants’ details

Agents can update tenants’ names, phone numbers and email addresses at more stages of the rental bonds process.

For instructions go to the agent user guide on how to update tenant contact details in the Rental Bonds Portal 893.6 KB.

What's new for lessors

Update your tenants’ details

Lessors can update their tenants’ names, phone numbers and email addresses at more stages of the rental bonds process.

For instructions go to the lessor user guide on how to update tenant contact details in the Rental Bonds Portal 883.8 KB.

Easily switch between your lessor and tenant accounts

Lessors who are also tenants can now use the same email and password to sign into the Rental Bonds Portal and the Tenant Portal.

For instructions go to the user guide on how to switch between lessor and tenant accounts in the Rental Bonds Portal 716.6 KB.

Note that lessors who are also an agent will still need separate lessor and agent accounts.

What's new for tenants

Add an email address and phone number to your account

Tenants can add a correspondence email address and phone number to their Tenant Portal account.

By adding your email address to your account, you will receive all future rental bond correspondence (including receipts and Bond Refund Notices) to this email.

Note that this does not change the email address you use to sign in to your ACT Digital Account.

For instructions go to the tenant user guide on how to add or update your contact details in the Tenant Portal 1.2 MB.

You can opt out of email correspondence at any time by submitting a Change of rental bonds contact details form.

Use your ACT Digital Account to change your name

Tenants who need to change their name must make the update in their ACT Digital Account. The change will then automatically appear in the Tenant Portal and on your rental bond records.

To update your name go to your ACT Digital Account.

Updates to the Section 33 Notice for bond refund disbursements

A Section 33 Notice will be sent out when acceptance or dispute to the rental bond refund disbursement is required.

If a Section 33 Notice is reissued, all relevant parties will receive the notice. The notice will also include the revised expiry date for acceptance or dispute of the refund disbursement.