FAQ's for Lessors and Landlords
Yes, lessors are able to update their contact and bank details under their account profile.
Where there are multiple lessors for a property, only the principal lessor should register for the Portal. The principal lessor is the person responsible for lodging and managing the bond.
All other lessors associated with the bond are secondary lessors and will not be able to view the bond on the Portal.
If you have lodged a bond incorrectly or made a payment to an incorrect bond number, you should contact the Rental Bonds Office as soon as possible to notify them of the error. You can email email@example.com or telephone (02) 6207 0028.
If you have used an invalid BSB or account number the payment will be rejected by the Rental Bonds Office and returned to your account. Once rectified, you will need to make a new payment using the correct BSB and account details.
Yes, bonds must be lodged via the Portal, with the exception of bonds with an ACT Housing Loan. These bonds must be lodged using the ACT Housing Loans Bond Lodgement form and emailed to firstname.lastname@example.org.
In the event that you experience extenuating circumstances preventing you from lodging online, you should contact the Rental Bonds Team on (02) 6207 0028 or alternatively email email@example.com for advice.
Yes, once you have completed the bond lodgement process the bond will appear on the ‘Manage Bond’s summary page.
This page provides a complete list of your bonds lodged via the Portal, and includes details of the property, tenants and bond status i.e. lodged, pending payment, refunded, unclaimed.
Lessors can only view bonds for which they are the principal lessor. All other lessors associated with the bond are secondary lessors and will not be able to view the bond on the Portal. If you have an agency managing your property, the bond will appear under your agency’s Portal account.
An occupancy bond is where the property is not exclusively used by the tenant i.e. where a room is let in a residential dwelling.
The Portal utilises internet based technology and has been designed to be compatible with the following browsers:
- Google Chrome 23 or newer
- Internet Explorer 9 or newer
- Mozilla Firefox 17 or newer
- Safari 6 or newer
The Portal provides mobile browser compatibility with Google Chrome, Mozilla Firefox and Safari. Standard capabilities across a defined range of form factors include desktop computers and tablets.
These requirements may be varied at any time by the ACT Revenue Office. Notification of all changes to requirements will be provided on this site prior to the change occurring.
Users will need to ensure they are using a browser compatible with the Portal. These browsers are free and readily available for download from the internet.
Bonds lodged with the Rental Bonds Office, that you received a receipt for prior to the Portal going live will continue to be managed under the procedures and system in place at the time the lodgement was processed.
To apply for a refund for these bonds, you will need to complete a Bond Refund form and email it to firstname.lastname@example.org.