Life Support Rebate

What is it?

The Life Support Rebate alleviates the financial stress of individuals with a life-threatening condition. The ACT Government engages with key energy and water providers in the Territory to ensure the scheme applies to a wide variety of life-supporting equipment.

The rebate is available on electrically-operated life support equipment (as prescribed by an ACT medical practitioner) necessary in the treatment of a life-threatening condition. The entitlement provides eligible individuals with a rebate on their electricity account. The annual rebate amount for 2019-2020 is $128. This will be applied to the eligible applicant’s electricity bill as a daily rate of approximately 35.068 cents per day. Only one Life Support Rebate can be claimed per household.

Residential property owners using life support equipment which depends on a fresh supply of water may be entitled to a reduction in water usage charges.

Who is eligible?

Eligibility is determined by the energy provider. However, as a general guideline the life support equipment must be prescribed by an ACT medical practitioner for the treatment of a life-threatening condition.

A sub-category of the Life Support Rebate is for concession card holders with an eligible condition requiring medical heating and/or cooling.

Eligible equipment

The following electrically-operated life-support equipment entitles the applicant to an electricity life-support rebate:

How do I apply?

Contact your energy provider for information on how to apply for a Life Support Rebate. You will be asked to produce a letter from your medical practitioner/authorised medical officer stating your need for life support equipment. Registered Providers of Energy under for the Life Support Rebate are:

The Life Support Rebate is also available to eligible residents of ACT caravan parks and retirement villages with embedded electricity networks. The Rebate will be paid directly to eligible residents rather than as a reduction applied to utility bills. Please contact the ACT Revenue Office directly.

Who runs it?

ACT Revenue Office
PH: (02) 6207 0028

Contact details for energy providers


Ph: 13 14 93
Web: For information on the Life Support Rebate see ActewAGL Website


Ph: 13 23 56
Web: For information on the Life Support Rebate see Origin Energy Website

Energy Australia

Ph: 13 34 66
Web: For information on the Life Support Rebate see EnergyAustralia Website