Life Support Rebate
What is it?
The Life Support Rebate alleviates the financial stress of individuals with a life-threatening condition. The ACT Government engages with key energy and water providers in the Territory to ensure the rebate applies to a wide variety of life-supporting equipment.
The rebate is available on electrically-operated life support equipment (as prescribed by an ACT medical practitioner) necessary in the treatment of a life-threatening condition. The entitlement provides eligible individuals with a rebate on their electricity account. The annual rebate amount for 2024-2025 will increase from $128 to $150. This will be applied to the eligible applicant’s electricity bill as a daily rate of approximately 41.096 cents per day. Only one Life Support Rebate can be claimed per household.
Residential property owners using life support equipment which depends on a fresh supply of water may be entitled to a reduction in water usage charges.
Who is eligible?
Eligibility is determined by the energy provider. However, as a general guideline the life support equipment must be prescribed by an ACT medical practitioner for the treatment of a life-threatening condition.
A sub-category of the Life Support Rebate is for concession card holders with an eligible condition requiring medical heating and/or cooling.
Eligible equipment
The following electrically-operated life-support equipment entitles the applicant to an electricity life-support rebate:
- dialysis machine
- oxygen concentrator
- respirator
- CPAP regulator
- longstay life support
- nebuliser
- LS reference
- TPN device
- other apparatus subject to approval.
How do I apply?
Contact your energy provider for information on how to apply for a Life Support Rebate. You will be asked to produce a letter from your medical practitioner/authorised medical officer stating your need for life support equipment. Contact details including links for registered energy providers for the Life Support Rebate are listed below.
The Life Support Rebate is also available to eligible residents of ACT caravan parks and retirement villages with embedded electricity networks. The Rebate will be paid directly to eligible residents rather than as a reduction applied to utility bills. Please contact the ACT Revenue Office directly.
Who runs it?
ACT Revenue Office
PH: (02) 6207 0028 – Select Option 5
Email: concessions@act.gov.au
Contact details for energy providers
| Energy provider | Contact details |
|---|---|
| ActewAGL | Ph: 13 14 93 Web: For information on the Life Support Rebate see ActewAGL Website |
| Origin | Ph: 13 24 61 Web: For information on the Life Support Rebate see Origin Energy Website |
| Energy Australia | Ph: 13 34 66 Web: For information on the Life Support Rebate see EnergyAustralia Website |
| Energy Locals Retail | Ph: 1300 869 573 Web: Energy Locals website |
| Energy Locals Urban | Ph: 1300 001 255 Web: Energy Locals Urban Website |
| ENGIE | Ph: 13 88 08 Web: ENGIE website |
| Red Energy | Ph: 131 806 Web: Red Energy website |
| GloBird Energy | Ph: 133 456 Web: GloBird Energy website |
| Discover Energy | Ph: 1300 946 898 Web: Discover Energy |
| Amber | Ph: 1800 531 907 Web: Amber |
| Nectr | Ph: 1300 111 211 Web: Nectr |
| Covau Energy | Ph: 1300 689 866 Web: Covau Energy |
| Localvolts | Ph: 02 8006 8052 Web: Localvolts |