Payroll tax

The new Self Service Portal

The ACT Revenue Office has developed a new Self Service Portal (SSP) to make it easier for our Payroll Tax customers to transact online.

The new Self Service Portal - What will I be able to do?

We have commenced a progressive rollout of the SSP to our Payroll Tax clients. This follows the successful implementation of a SSP Pilot Program, which was run with a number of companies currently registered for ACT payroll tax. The pilot generated positive feedback, with users finding the SSP easy to navigate and simple to use.

As part of this process, from 8 March 2019 some new payroll tax registrations will be granted access to the SSP.

See the FAQ's below for further information about the SSP and the rollout process.

It should be noted that AUSKey authentication is used to access the SSP and is a mandatory requirement. If your company does not already have an AUSKey you can register for one on the Australian Business Register website at

The SSP is a gateway solution which provides clients with the ability to manage their accounts and transact with our office, while gaining real time access to information.

The SSP has been designed to make it easier for our payroll tax clients to transact online. Clients can conduct a range of functions from lodging returns, viewing payments, viewing transaction history and managing payroll tax group structures.

The SSP is being rolled out to ACT Payroll Tax clients in stages and will eventually replace existing transaction channels.

We will contact clients via email to notify them of when they will be able to access the SSP. Information on how to log onto the SSP will also be provided, together with access to range of user guides and support information.

A staged rollout of the SSP allows us to provide additional assistance to clients as they transition from using SmartForms to the SSP, and adjust to the new way of doing business.

This approach also provides the opportunity for further improvements to be recognised and implemented as we continue to rollout the SSP to more users.

AUSKey is a secure login that identifies you when you use participating government online services on behalf of a business.

The SSP uses AUSKey to authenticate user access. This service is managed by the Australian Business Register and is independent to the ACT Revenue Office.

Obtaining an AUSKey is free. You can obtain further information and apply for an AUSKey via this link.

The ACT Revenue Office does not administer or manage AUSKey, this is done by the Australian Business Register.

You can visit the ABR website here . The website has a Help and Support tab which has an option for contacting the ABR technical help desk. There is also options for live chat and a call back request.

Once you have been granted access to the SSP lodgement of your Payroll Tax returns via the service is mandatory.

No, payments will continue to be made in the same manner, via electronic funds transfer or BPAY.