Lessors and Agencies

Lodging a bond via the Portal

Bonds must be lodged via the Portal, except for bonds with an ACT Housing Loan. You can refer to the User Guides for step by step instructions on how to set up an account for the portal and complete a bond lodgement online.

You will be required to enter the details of the bond during a single session. You cannot return to the bond to complete the lodgement process at a later stage. Once the bond has been submitted you cannot edit it. If you have made an error, you will need to contact the Rental Bonds Office for assistance.

Please ensure that you have obtained email addresses and mobile phone numbers from each tenant contributing to the bond for the service of documents. Tenants will not be able to use the same contact details.

Bonds with an ACT Housing Rental Bond Help Loan

Bonds with a Housing ACT Rental Bond Help Loan must be lodged online by Housing ACT officers. The bond will be allocated to your account, the payment may take 7 to 14 days to be applied to your bond record.

The bond will be linked to the related agent or lessor account, so that it can be managed in the same way as any other bond in your online portal account.

The agent/lessor will then provide the bond number and unique payment reference details to the tenant/s. Any outstanding bond payments for the tenant’s portion of the bond can be transferred once the bond has been raised by Housing ACT.

How to pay a bond

Upon completion of the bond lodgement process, you will be provided with unique payment reference details for the bond.

Payment should be made with an online bank transfer to the account details provided by your lessor/agent or ACT Rental Bonds office. If you have made arrangements for the tenant to pay the bond, you will need to provide them with the payment reference details shown in the final stage of lodgement.

Please ensure you are using the correct BSB and account reference number, and that you have entered the bond number as the transaction description. Payments may also be made in instalments for single bond lodgements using the same BSB and account reference number for each payment.

It should be noted that we only accept full payment for bulk lodgements. Under or overpaid bulk lodgements will be rejected and returned. A new payment in full will be required.

Once a payment has been received, the lessor or their agency, together with the tenants will receive a payment confirmation email, with a bond lodgement receipt attached. This will be emailed the same day the payment is receipted in the Portal.