Taxi Subsidy Scheme

What is it?

The ACT Taxi Subsidy Scheme (TSS) provides financial assistance to ACT residents with a disability or significant mobility restriction preventing them from using public and community transport. The TSS supports social inclusion and economic participation of community members who would otherwise be at risk of social isolation. The TSS is intended to assist members attend essential activities such as medical appointments, employment commitments, and social and family gatherings.

Who is eligible?

To be eligible for the ACT Taxi Subsidy Scheme, you must:

How do I apply?

An application form is available here (278KB) or by contacting the Taxi Subsidy Scheme Office on the details below.

Please note that Part B of the application form must be completed and signed by an authorised medical practitioner or occupational therapist.

Who runs it?

ACT Revenue Office
PH: (02) 6207 0028 - Select Option 5, Sub Option 1 - Taxi Subsidy Scheme
Email: concessions@act.gov.au

Frequently Asked Questions

The Smartcard is a convenient electronic means to utilise the TSS. Your Smartcard contains your name; membership number; membership expiry date; and a thumbnail photo of yourself.

Cabcharge Australia Ltd is the provider for the Smartcard in the ACT. It was established in 1976 with the express purpose of providing payment services to the Australian Taxi Industry

At the start of the journey you will need to notify the taxi driver that you are using your Smartcard. You will be requested to present your Smartcard to process the fare. The driver will press the TSS button and place your Smartcard over the contactless Smartcard reader, which will calculate your portion of the fare payable.

Please ensure the driver returns your Smartcard, and provides you with a receipt if required.

The Smartcard reader is an electronic device which calculates the subsidy and the balance payable. The reader also collects information on your trip, such as the date, time, origin, destination, and fare amount.

No, your Smartcard has been pre-activated for immediate use.

Yes, you must carry proof of identification, such as a Medicare or Pensioner Concession Card, and produce it upon request by the taxi driver.

Yes, additional passengers are permitted to ride with you.

No, the TSS does not condone the accruing of taxi fare debts by its members, and the Smartcard should only be used when the member pays his or her contribution at the end of the trip.

No, the TSS does not reimburse members. It is your responsibility to have your Smartcard on you at all times when you travel in a taxi as a TSS member.

No, this is not permitted. The TSS is intended for passenger transport only, and you must be in the taxi to utilise the TSS.

If your Smartcard has expired, or has zero trips available, you are required to pay full fare.

Yes, fall-back vouchers are carried by all taxi drivers in the ACT. They are to be utilised if the electronic system is unavailable or there is an issue with your Smartcard (excluding Smartcards which have expired, been cancelled, or have insufficient trips).

Please contact the TSS Office as soon as possible on the contact details provided below. A statutory declaration will be sent to you to complete and you will be required to pay the full fare for your taxi trips until you receive your new Smartcard. A replacement card will take approximately 10 working days to be sent to you.

No. Whenever you travel in an interstate taxi (including a NSW registered taxi in Queanbeyan), you will not be able to use your Smartcard. If you plan on travelling interstate, please contact the TSS Office at least two weeks prior to your expected travel date to allow time to receive your interstate vouchers.

Unfortunately, Queanbeyan taxis do not have the software to support the ACT’s TSS and full fare is payable unless an interstate voucher is utilised.  It is essential that TSS members talk to the taxi driver before they start their travel to ensure the taxi driver will accept an ACT TSS Interstate Travel Voucher.

Passport size photographs can be obtained from:

  • most Australia Post offices
  • Officeworks
  • camera shops
  • photo booths in major shopping centres, and
  • personal digital cameras or mobile phones, printed on photo quality paper.

The cost of the photograph will vary depending on who takes your photograph and where you get your photograph developed.

Unfortunately Access Canberra does not have the required software to support this program.

At the end of your journey you can ask the taxi driver for a receipt. On the bottom of the receipt it will display the number of trips left on your Smartcard. Alternatively you can contact the TSS Office for further information.

Yes, the expiry date on your Smartcard corresponds with your membership expiry date. A renewal reminder will be sent to you four to six weeks prior to your membership expiring.

Please contact the TSS Office by telephone on 6207 0028, or via email at  concessions@act.gov.au.

Yes, you will be required to submit a new photo.

Unfortunately, the current software does not support the processing of more than one lift fee in a single transaction, or the processing of a lift fee only. Lift fee only vouchers can be obtained from the Road Transport Authority by calling 6205 4585.

Please notify the TSS Office as soon as possible if you change your residential address and/or your postal address. Contact details can be found below.

Any misuse of your Smartcard or interstate vouchers is viewed as a serious offence, and could result in your membership being suspended or withdrawal, and/or legal action taken against you.

The ACT Taxi Subsidy Scheme Office, administered by the ACT Revenue Office, can be contacted via telephone, email or mail.

Phone: 02 6207 0028 - Select Option 5, Sub Option 1 - Taxi Subsidy Scheme

Email: concessions@act.gov.au

Mail:
ACT Taxi Subsidy Scheme
ACT Revenue Office
PO Box 293
CIVIC SQUARE ACT 2608

Please note counter facilities are not available at the TSS Office.