Tenant, lessor and agent contact details
Agent’s contact details must not be provided as the lessor details i.e. email, address or phone number fields, when raising a new bond. The lessors own contact details must be provided.
Tenants must not have a shared email address – an independent email address must be provided for each tenant.
A lessor can not view a bond that is managed by an agent as the accounts are not linked. The lessor has no authority over the bond unless a Revocation of agency form is submitted to ACT Rental Bonds.
Please contact Rental Bonds on (02) 6207 0028 (option 2) or email rb@act.gov.au if you require further assistance.