The ACT Revenue Office has a Self Service Portal (SSP) to make it easier for our private health insurers carrying out business in the ACT to lodge their monthly ambulance levy online.
Clients can gain real time access to information and conduct a range of functions including:
Private health insurers currently registered for the ambulance levy in the ACT have been contacted and provided with information about this service, together access the SSP Information Hub.
SSP FAQ's
We will contact clients via email to notify then when they can access the SSP. Information on how to log onto the SSP will also be provided with access to a range of user guides and support information.
Most of your lodgements and service requests will be visible on the SSP straight away, for instance, if you are updating your contact information or lodging a return.
More complex submissions may require review and approval from our office and will not be reflected on your SSP account immediately. Most submissions and changes pending approval will be visible on the SSP within a few days.
Digital Identity and RAM
- myGovID is one of the Australian Government’s digital identity providers that allows you to easily and securely prove who you are online when accessing selected online government services.
- myGovID makes it easier to prove who you are online - it's like the 100-point ID check but on your smart device. Use your myGovID to access participating government online services.
- For further information on setting up a myGovID visit www.mygovid.gov.au/set-up.
- The myGovID website has support material to assist you, visit the website at www.mygovid.gov.au/need-help.
- You need to provide your identity with the myGovID app, once you have your standard level myGovID set up, you will just need to ensure that you have been linked to your employer’s ABN by the authorisation administrator using RAM.
- You will know if you haven’t been authorised to act on behalf of the business if you see the following error message when attempting to log into the SSP with a myGovID: “You are not currently linked to a business.”
- You can authorise your employees in RAM. To find out how, go to the RAM website to find out about ‘Setting up authorisations’.
- If you have received a suspicious myGovID email or SMS you can contact the ATO by phone on 1800 008 540 or visit www.ato.gov.au/scams.
Support
The Australian Taxation Office (ATO) has advised unplanned system maintenance on the Relationship Authorisation Manager (RAM) page is currently underway. If you have not yet linked your MyGovID to your business you will not be able to do so within RAM until the maintenance is complete. An alternative option for linking is to call the ATO on 1300 287 539 and select option 3.
A dedicated SSP Support Team has been set up to take your calls from 9am to 5pm Monday, Tuesday, Thursday and Friday and from 10.30am on Wednesday. For non-urgent enquires or to provide feedback it is recommended that you send an email.
You can contact the support team via the telephone number and email below, for myGovID support visit the below website.
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