Contact us

Phone or Online Feedback

ACT Revenue Office Contact Centre hours of operation (excluding ACT public holidays):

  • 9:00am to 5:00pm Monday, Tuesday, Thursday and Friday
  • 10:30am to 5:00pm Wednesday

Operations Section

PhoneOperating Hours Online Feedback Form

(02) 6207 0028

Monday, Tuesday, Thursday and Friday 9:00am to 5:00pm
              
Wednesday 10:30am to 5:00pm

Operations

This section maintains property based taxes, administers ACT tax laws, and provides advice and assistance relating to the following:

  • Duty on Land and Improvement Purchases
  • Home Buyer Assistance Schemes
  • Land Rent Leases
  • Duty Deferral Applications and Accounts for
  • property purchases
  • Landholder Duty – Shares, Units and Interests
  • Duty on Motor Vehicle Registration
  • Administration of the Concessions Program
  • Refunds of duty
  • Service quality control
  • General Rates
  • Land Tax
  • Land Rent Accounts
  • Ambulance Levy
  • City Centre Marketing and Improvements Levy
  • Fire and Emergency Services Levy
  • Safer Families Levy
  • General Rates Assistance
  • Payroll Tax
  • Utilities (Network Facilities) Tax
  • Energy Industry Levy
  • eLodge and Easy Lodge transactions

This section also administers and provides advice on the First Home Owners Grant

PhoneOperating HoursOnline Feedback Form

(02) 6207 0028

Monday, Tuesday, Thursday and Friday 9:00am to 5:00pm
 
Wednesday 10:30am to 5:00pm

First Home Owner Grant

Compliance Section

Undertakes all compliance and debt management functions of the ACT Revenue Office.  This section also plays a key role in the enforcement of the ACT's revenue laws and in the protection of public revenue.  For further information and the Compliance Program see Overview.

Phone                      Online Feedback Form

(02) 6207 0104

Compliance

This section also administers and maintains the following returns taxes, including debt recovery:

PhoneOperating HoursOnline Feedback Form

(02) 6207 0028

Monday, Tuesday, Thursday and Friday 9:00am to 5:00pm
 
Wednesday 10:30am to 5:00pm

Debt Management

Support Services Section

This section provides efficient corporate governance and policy advice, system support and fulfils the financial reporting requirements of the ACT Revenue Office. This section also provides legal advice and represents the ACT Revenue Office in the objections and appeals processes. The following units form part of the Support Services Section:

Objections and Policy Unit

Provides advice on ACT tax legislation and prepares amendments to legislation. The Reviews and Litigation sub-unit deals with all objections for assessments and decisions and any subsequent merit review.

  • Objections
PhoneOperating HoursOnline Feedback Form

(02) 6207 0028

Monday, Tuesday, Thursday and Friday 9:00am to 5:00pm
 
Wednesday 10:30am to 5:00pm

Reviews and Litigation

  • Policy and Legislation
PhoneOperating HoursOnline Feedback Form

(02) 6207 0028

Monday, Tuesday, Thursday and Friday 9:00am to 5:00pm
 
Wednesday 10:30am to 5:00pm

Taxation Legislation

Finance and Systems Unit

Fulfils the financial reporting and auditing requirements of the ACT Revenue Office, and administers Mortgage Relief and the Home Loan Portfolio on behalf of the ACT Commissioner for Housing.

PhoneOnline Feedback Form

(02) 6207 5943

Mortgage relief

The Finance and Systems Unit also manages website updates and administration, the client subscription service and regular publication update.  Please register for the ACT Revenue Office Subscription Service and receive email alerts when there is a change in legislation, rate of stamp duty, rates and land tax calculations and other revenue changes or contact the website administrator on the details below.

PhoneOnline Feedback Form

(02) 6207 5865

Web Manager

Legal Specialist Unit

This section provides legal advice and represents the ACT Revenue Office in the objections and appeals processes.

Other Contacts

Lease Variation Charge (Change of use charge)

PhoneOnline Feedback Form

(02) 6207 1896

Change of Use Charge

ACT Revenue Office Postal address

ACT Revenue Office
PO Box 293
CIVIC SQUARE ACT 2608

Access Canberra Environment, Planning and Land Shopfront - Location and Hours of Operation

Environment, Planning and Land Shopfront
Ground floor South
Dame Pattie Menzies House
16 Challis Street
DICKSON ACT 2602

8:30am to 4:30pm Monday to Friday (excluding ACT public holidays)

Documents accepted at the Environment, Planning and Land Shopfront are listed in the attached document [RFT, 656Kb][PDF, 174Kb]
for more information visit Access Canberra